Shipping policy
We currently offer online delivery services to customers in Australia, the United States, Canada, the Middle East and most of Europe, limited to countries our logistics providers ship to.
To shop in your local currency, use the currency selector at the top right of the website (or in the side menu on mobile).
Processing Times: Orders are usually processed within 3 business days. Once dispatched, you’ll receive a confirmation email with tracking details (where available).
Peak Periods: Please note that during periods of exceptional demand, both processing and delivery times may be extended due to higher order volumes or unexpected courier delays. We appreciate your understanding and will always do our best to prepare and dispatch your order as quickly as possible.
Standard Shipping: We offer standard shipping to the US, UK, EU, Middle East and Australia. Delivery times vary by location but typically arrive within 2–10 business days after dispatch.
Express Shipping: Express shipping is currently available for Australian orders only. We’ll be expanding express options to other regions soon.
Free Shipping Thresholds
- Australia: Orders over $30 AUD (shipped from Sydney)
- USA: Orders over $30 USD (shipped from Los Angeles)
- EU: Orders over €30 (shipped from Paris)
- UK: Orders over £30 (shipped from Paris)
If it’s been more than 14 days since your order was placed, feel free to contact us.
CUSTOMS FEES
We cover all customs duties and import taxes for international orders (excluding non-EU countries in Europe)
You won’t be charged any additional fees when your order arrives.
If you're ever asked to pay customs or handling fees, please contact us and we’ll help resolve it.
CHANGING YOUR ORDER
We aim to send your order out as soon as we can, so changes may not always be possible. If you have made an error with your shipping address or would like to update your order, please send an email to info@goldfieldandbanks.com as soon as you can, and we will be happy to help.
ORDER NOT DELIVERED
If you have not received your order within the advised shipping times above, your parcel is damaged, or you have another concern, please send an email to info@goldfieldandbanks.com and we will be happy to assist.
Goldfield & Banks considers an order delivered once it has been marked as such by the courier, whether to the customer or a recipient of their choosing. It is the customer's responsibility to ensure that the shipping address provided is secure and accurate.
Customers must inspect their order upon receipt and notify Goldfield & Banks immediately if any items have been damaged during transit. If the courier confirms delivery—either through their tracking system or a signed delivery slip—no dispute regarding non-receipt will be accepted.
Goldfield & Banks cannot offer refunds or replacements for orders that are confirmed as delivered. The brand is not liable for delivery issues resulting from incorrect address details, lack of a secure delivery location, or actions outside its control, including delays or failures caused by the customer, third parties, or events considered force majeure under applicable consumer law.
INTERNATIONAL SHIPPING
We are currently shipping to the below countries from our international website:
| Region | Countries |
| Asia Pacific | Australia |
| Europe/UK |
Austria
|
| North America |
United States of America (excluding Hawaii and Alaska)
|
| Middle East |
Bahrain |
If your country isn’t listed, subscribe to our newsletter to be notified when shipping becomes available.
You can also use our Store Locator to find a retail partner near you.
For any questions, contact us at info@goldfieldandbanks.com — we’re here to help.